HealthyGrabz
At HealthyGrabz, we take great care to ensure that our products reach you in perfect condition. If you face any issue with your order, please read our policy below.
🔁 Returns, Replacements & Refunds
✅ Defective, Damaged, or Lost Products
-
If your product is defective, damaged, or lost in transit, we will replace the product or issue a refund, as applicable.
-
Such issues must be reported within 7 days of delivery.
-
Replacement or refund will be processed after verification.
📦 Order Cancellation
✔ Before Dispatch
-
You may cancel your order only if it has not been dispatched.
-
In such cases, a full refund will be issued to the original payment method.
❌ After Dispatch
-
Orders cannot be cancelled once they have been dispatched.
💰 Refund Method
-
All approved refunds will be processed to the original mode of payment used at the time of purchase.
-
Refund timelines may vary depending on your bank or payment provider.
📩 How to Raise a Request
To request a replacement, refund, or report a lost/defective product, please contact us with:
-
Order ID
-
Clear images (if applicable)
-
Brief description of the issue
Email: goodness@healthygrabz.com
Response Time: Within 48 working hours
⚠️ Important Notes
-
We do not accept returns for reasons such as change of mind or taste preference.
-
HealthyGrabz reserves the right to approve or reject any request after verification.
